Privacy Policy

1. Introduction

Insta Appointments ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

2. Information We Collect

Personal Information

• Account Information: Name, email address, phone number, and password
• Profile Information: User profile data and preferences
• Authentication Data: Login credentials and session tokens

Health Information

• Appointment Data: Appointment requests, scheduling details, and appointment history
• Medical Provider Information: Healthcare provider selections and service types

Communication Data

• Chat Messages: Messages sent through our secure Matrix-based chat system
• Appointment Communications: Messages related to your appointments

Technical Information

• Device Information: Device type, operating system, and app version
• Usage Data: App usage statistics and performance metrics
• Network Information: IP address and connection details

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Schedule and manage appointments
• Facilitate secure communication with healthcare providers
• Provide customer support
• Improve our services
• Send important notifications about your appointments
• Ensure the security and integrity of our platform

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

With Healthcare Providers

• Appointment details and relevant information to facilitate your healthcare appointments

Service Providers

• Third-party services that help us operate our platform (with appropriate data protection agreements)

Legal Requirements

• When required by law or to protect our rights and the safety of our users

5. Data Security

We implement industry-standard security measures including:

6. Data Storage and Retention

• Local Storage: Some data is stored locally on your device using secure storage methods
• Cloud Storage: Server data is stored on secure servers
• Retention Period: We retain your information as long as your account is active or as needed to provide services

7. Your Rights and Choices

You have the right to:

• Access your personal information
• Update or correct your information
• Delete your account and associated data
• Opt-out of non-essential communications
• Request a copy of your data

8. Third-Party Services

Our app integrates with:

• Matrix Protocol: For secure messaging (subject to Matrix's privacy policies)
• Healthcare Provider Systems: For appointment management
• Analytics Services: For app performance monitoring (anonymized data only)

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email.

12. Contact Information

If you have questions about this Privacy Policy, please contact us at:

13. Compliance

This Privacy Policy complies with:

• Google Play Store requirements: Meeting all data disclosure and privacy requirements
• GDPR (General Data Protection Regulation): Protecting EU user data rights
• CCPA (California Consumer Privacy Act): California user privacy rights
• HIPAA considerations: Appropriate safeguards for health-related data